FAQ

We have compiled a list of frequently asked questions to help you find quick answers to common inquiries about our products, ordering process, shipping, and care instructions. If you do not find the information you need, additional support is available through our customer service channels.

Many customers ask about the material and quality of our wigs. Our wigs are made with high-quality synthetic or human-hair blends designed to look natural, soft, and realistic. They are durable, heat-friendly for gentle styling, and comfortable for daily wear. Each wig features a breathable cap structure for extended comfort.

Customers often inquire about ordering and processing time. Orders are processed within 1–3 business days after payment confirmation. Standard shipping takes 7–15 business days, and expedited shipping takes 3–7 business days. Delivery times may vary based on location and customs procedures.

A common question is whether the wigs can be styled. Most of our wigs allow for gentle heat styling within a moderate temperature range. You can trim, brush, and style the wig to suit your preferences, though excessive heat may damage the fibers. We recommend using heat-protectant products when styling.

Many people ask how to choose the right wig. Consider your face shape, preferred length, color, and lifestyle. Our product descriptions include details on density, cap size, and texture to help you make a confident choice. Wigs are designed to fit most head sizes with adjustable straps for a secure fit.

Customers frequently ask about wig care and lifespan. With proper care, our wigs can last for several months to over a year. We recommend using mild shampoo, avoiding harsh chemicals, and storing the wig on a stand when not in use to maintain its shape and texture.

Questions about returns and exchanges are also common. We accept returns and exchanges within a specified period for unused, unwashed, and undamaged items in their original packaging. Items that have been worn, altered, or damaged are not eligible for return.

Customers often ask about privacy and security. We use secure encryption technology to protect your personal and payment information. All packages are shipped discreetly to protect your privacy. We do not share your information with unauthorized third parties.

If you experience issues with your order, such as defects or shipping problems, please contact us with your order details. We will review your case and provide a resolution, including replacement, refund, or repair, in accordance with our policies.